New system evaluates patients’ satisfaction in HCM City

Friday, 2017-03-31 14:49:17
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The device through which patients can access an e-survey including questions asking whether they feel discontent with 15 kinds of services in hospitals. — Photo
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NDO/VNA—“If you are not satisfied with the hospital’s service, please press here!”

This sentence will appear on screens at outpatient departments in all of Ho Chi Minh City’s public hospitals as a new system that encourages patients to voice their dissatisfaction with hospitals in order to improve the quality of care is put into operation by the municipal Department of Health.

The first system was installed at the city’s Pediatric Hospital 1 on March 31.

Through the new computer-based system, patients are able to access an e-survey that covers questions on fifteen kinds of services in hospitals, such as: registration for health checks, registration to use health insurance, payment of hospital fees, treatment of caregivers, the attitude and communication of hospital staff, the quality of toilets, the quality of vehicle parking service, etc.

The online system is connected to hospital management, as well as the city’s Department of Health, and they are able to view the answers submitted. A weekly report will be sent to the municipal health department to supervise hospitals in improving healthcare service quality.